Privacy Policy

Last updated: 11 September 2026

GEM Café Ltd (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect when you use our website, contact us, make a booking or sign up to our mailing list, how we use that information and your rights in relation to it.

1. Who we are

GEM Café is a café based on Main Street, Ingleton, North Yorkshire.

For the purposes of UK data protection law, the organisation responsible for your personal information is:

GEM Café
Main Street
Ingleton
North Yorkshire

Email: gemgoodmoodfood@gmail.com

If GEM Café operates through a registered company or sole-trader business name, this should be identified here.

2. Information we may collect

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Booking details, including date, time and number of guests

  • Information you provide when contacting us

  • Your preferences where you voluntarily provide them

  • Information you provide when entering competitions or promotions

  • Information about your use of our website, including cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries and messages

  • Manage restaurant or event bookings

  • Provide services you have requested

  • Send booking confirmations or other necessary communications

  • Send our email newsletter if you have chosen to receive it

  • Tell you about GEM Café events, pop-ups, menus, offers and news

  • Administer competitions, promotions or other activities you have entered

  • Improve our website, services and customer experience

  • Meet our legal and regulatory obligations

  • Protect our business against fraud or misuse

4. GEM Café mailing list

If you sign up to our mailing list, we will use your email address to send you marketing communications about GEM Café.

These may include information about:

  • New menus

  • Supper clubs and pop-ups

  • Special events

  • Seasonal food and drinks

  • Offers and promotions

  • Café news

We will only send marketing emails where we have a lawful basis to do so.

Where consent is required, we will ask you to actively opt in to receive marketing communications.

You can unsubscribe from our marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us directly.

When you unsubscribe, we will stop sending you marketing communications, although we may retain limited information to ensure that we do not contact you again for marketing purposes.

5. Bookings and enquiries

If you contact us to make a booking or ask a question, we may collect your name, contact details and information necessary to arrange your booking or respond to your enquiry.

We may use your contact details to communicate with you about an existing booking or enquiry.

Providing this information is necessary for us to provide the service you have requested.

6. Our lawful basis for processing your information

Under UK data protection law, we need a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Consent – for example, when you actively choose to join our marketing mailing list.

Contract – where we need your information to provide a service you have requested, such as managing a booking.

Legitimate interests – where we have a genuine business reason for using information and this does not unfairly override your privacy rights.

Legal obligation – where we are required to use or retain information to comply with the law.

7. Who we share your information with

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate GEM Café and our website. These may include:

  • Website hosting providers

  • Booking systems

  • Email marketing providers

  • Payment providers

  • IT and software providers

  • Professional advisers where necessary

  • Government, regulatory or law-enforcement bodies where we are legally required to do so

Where we use third-party service providers to process personal information on our behalf, we expect them to protect that information appropriately and only use it for the purposes for which we have authorised them.

Email marketing provider: Mailchimp

8. How long we keep your information

We only keep personal information for as long as we reasonably need it for the purposes for which it was collected, including where necessary to meet legal, accounting or reporting requirements.

If you unsubscribe from our mailing list, we will stop sending marketing communications. We may retain your email address on an appropriate suppression or unsubscribe list so that we can respect your request not to receive further marketing emails.

9. Cookies

Our website may use cookies and similar technologies.

Cookies can be used to make our website work properly, understand how visitors use our website and, where applicable, support marketing or advertising activities.

Some cookies are necessary for the website to function, while others may require your consent.

You can control cookies through your browser settings and, where applicable, through our website's cookie-consent settings.

10. Your rights

Under UK data protection law, you may have the right to:

  • Ask us for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain types of processing

  • Withdraw consent where we rely on consent

  • Request that your information is provided to you or another organisation in certain circumstances

You also have the right to object to direct marketing at any time.

To exercise any of these rights, please contact us using the details below.

11. Marketing communications

You can stop receiving marketing communications from GEM Café at any time.

Every marketing email we send will include a clear unsubscribe option.

You can also contact us directly and ask us to stop sending marketing communications.

12. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Children's information

Our website is not specifically directed at children for the purpose of collecting personal information.

Where a child participates in an activity or event organised by GEM Café, we may collect information provided by their parent or guardian where necessary to administer that activity or event.

14. Third-party websites

Our website and social media pages may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites. We recommend checking the privacy policy of any website you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on our website with the date it was last updated.

16. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

GEM Café
Main Street
Ingleton
North Yorkshire

Email: gemgoodmoodfood@gmail.com

17. Complaints

If you are unhappy with how we have used your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office
Website: https://ico.org.uk/